Questions, answered.

You'll preview your pet before you pay — completely free. If it's not quite right, try another photo until it's unmistakably them.

One payment, yours to keep. Never a subscription, never a recurring charge.

You'll see your pet's preview right away. Finishing them in full takes a little time and care — we'll email you the moment they're ready. Feel free to close the page and come back later; nothing is lost.

Just reach out, and we'll make it right. We'll keep working until your pet is everything it should be.

Once your pet is ready, they stay as they are. If you'd like a different look, you can always create a new one.

As many as you like — every cat and dog in your home can have their place on your desktop. Each pet is created and purchased separately.

Windows and macOS, with the same experience on both.

Yes. We use your photo only to create your pet. We remove location and camera data from it, we never use it to train anything, and we delete it once your pet is made. You can read the details in our Privacy Policy.

Your account and your finished pet are stored on secure infrastructure in Frankfurt, EU. Creating your pet involves a trusted processing partner; we strip your photo of identifying metadata beforehand and delete it once your pet is made. Full details are in our Privacy Policy.

Yes, within the terms of our Refund Policy. If you’re in the EU, you have a 14-day right of withdrawal, with the conditions explained at checkout.

Yes. Many people use Petne to keep a beloved companion close. One clear photo is all we need.